Shop By Colour

Terms & Conditions

Returns - 100% Money-back Guarantee

We offer a no-quibble, money-back guarantee. If for any reason at all you do not wish to keep the items you receive, simply send them back to us and we will issue a full refund for those items after we receive them.

Postage fees will not be refunded, unless we have made a mistake with your order, or unless otherwise agreed (e.g. when free shipping/returns offers apply).

Returned items must be in the original packaging, with labels still attached, and must not have been worn. There must be no evidence of items being worn, e.g. makeup on clothing, cigarette odours. If items are returned to us with labels missing, not in the original packaging and/or having been worn, we will return the items to you and invoice you for the cost of postage. Underwear and earrings cannot be returned for hygene reasons. Custom made items can also not be returned as they have been made especially for you (custom made items are clearly labelled as such on the respective product page).

Items must be returned within 7 days of receipt, and you must have proof of posting as we will not accept responsibility for items lost in the post. Therefore please use Royal Mail 'signed for' or equivallent. If we agree to you returning items after 2 months, the refund we issue will have payment transaction fees deducted (e.g. PayPal will not allow us to process a refund after 60 days and therefore we cannot claim their transaction fees back - this cost will be passed on to you if items are not returned within this 60 day period).

Postage and Delivery Times

Items will be sent same or next day, Monday to Friday (it is not normally possible to order items on our website that are out of stock).

Footware is ordered in every week and dispatched every Monday. All orders received before Friday afternoon will be dispatched on the Monday.

Bite Me Couture items are made to order and will be sent out within 7 to 14 days.

For UK orders, we send ALL items by 'signed for' delivery and we receive a tracking number which will be added to your order (you can log into our website to view this). As items are signed for, we cannot follow instructions for leaving parcels with neighbours, in outside cupboards, sheds etc. Your post office should leave a card for you if they cannot deliver your parcel. If you do not contact the post office within 7 days to arrange re-delivery, your parcel is automatically returned to us. We can re-send your parcel after payment for postage costs are made.

Should you have any questions at all about delivery please do not hesitate to contact us.

Tracking Parcels

We can issue you with a tracking number to track your parcel for deliveries within the UK. For deliveries outside the UK, we do offer a 'recorded delivery' service at an extra charge. This option is available to you during checkout.

Royal Mail Track & Trace: track.royalmail.com

Tracking Parcels / Proof of Postage for Non-UK Customers

For deliveries outside the UK, we offer a 'recorded delivery' service at an extra charge. This option is available to you during checkout. For non-UK customers who do not choose recorded delivery, we cannot provide you with a tracking number or proof of postage from a postal service provider. We can provide written confirmation from our warehouse that the item(s) was sent. Therefore if your parcel does not arrive we cannot accept any responsibility for it - if you are in any doubt, please choose recorded delivery. By confirming you have read these Terms & Conditions, you are agreeing that we are not responsible for missing items delivered outside the UK, when you do not choose 'recorded delivery'.

Cancellations

Before your item is sent out, you can cancel at any time for a FULL refund. This does not apply to:

Custom made items such as corsets, which are specially made for you according to your individual requirements. Those custom made items are clearly labelled as such on each of the respective product pages. You may of course cancel for a full refund very shortly after your order is placed, if work has not started on your garment

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