Terms & Conditions
Returns - 100% Money-back Guarantee
We offer a no-quibble, money-back guarantee. If for any reason at all you do not wish to keep the items you receive, simply send them back to us and we will issue a full refund for those items after we receive them.
Postage fees will not be refunded, unless we have made a mistake with your order, or unless otherwise agreed (e.g. when free shipping/returns offers apply). If there is a mistake with your order or the item is damaged your return postage fees will be refunded. The parcel must be returned by second class delivery.
Returned items must be in the original packaging, with labels still attached, and must not have been worn. There must be no evidence of items being worn, e.g. makeup on clothing, cigarette odours. If items are returned to us with labels missing, not in the original packaging, damaged packaging, and/or having been worn, we will return the items to you and invoice you for the cost of postage. Do not use the item packaging as a parcel, e.g. a shoe box must not be used as packaging.
Items must be returned within 30 days of receipt, and you must have proof of posting - items remain your responsibility until we take receipt of them. Therefore please use Royal Mail 'signed for' or equivallent. If we agree to you returning items after 2 months, the refund we issue will have payment transaction fees deducted (e.g. PayPal will not allow us to process a refund after 60 days and therefore we cannot claim their transaction fees back - this cost will be passed on to you if items are not returned within this 60 day period).
Wigs, Opened Hosiery and earrings cannot be returned for hygiene reasons. Custom made items can also not be returned as they have been made especially for you (custom made items are clearly labelled as such on the respective product page).
Items will be dispatched within 1 to 2 working days, Monday to Friday, unless otherwise stated on the relevant product pages. Footware is ordered in every week and dispatched every Monday. All orders received before Friday afternoon will be dispatched on the Monday.
For UK orders, we send items by 'signed for' delivery and we receive a tracking number which will be added to your order (you can log into our website to view this). As items are signed for, we cannot follow instructions for leaving parcels with neighbours, in outside cupboards, sheds etc. Your post office should leave a card for you if they cannot deliver your parcel. If you do not contact the post office within 7 days to arrange re-delivery, your parcel is automatically returned to us. We can re-send your parcel after payment for postage costs are made.
Should you have any questions at all about delivery please do not hesitate to contact us.
For UK customers, if your parcel has not arrived within 15 working days, please contact us with a written statement to say you have not received it. This will be used to submit a claim to Royal Mail, who will only investigate lost parcels 15 working days after dispatch. We will not issue a refund until Royal Mail confirm that you have not received the parcel and confirm that it is considered lost. It is your duty to provide a full and correct address - any items lost in the post due to an incorrect address supplied by you cannot be refunded (Royal Mail will not provide any cover for lost items where an incorrect address was supplied).
For deliveries outside the UK, we send all items via a 'recorded delivery' service. If your parcel does not arrive we can provide you with the tracking number details but we do not accept any responsibility for the parcel. By confirming you have read these Terms & Conditions, you are agreeing that we are not responsible for missing items delivered outside the UK. We will provide all the information you need, including proof of postage, to make a claim for lost items yourself.
We pride ourselves in our high level of customer service and will work hard with you to resolve any issues that arise. In the unlikely event of a dispute, the laws of The Netherlands shall apply. 'Love Burlesque' is a trading name of 'Dare To Be Different' which is a registered company in The Netherlands. Our Chamber of Commerce registration number is 32120133 and our VAT registration number is NL239956205B01.
Before your item is sent out, you can cancel at any time for a FULL refund. This does not apply to:
- Custom made items such as corsets, which are specially made for you according to your individual requirements. Those custom made items are clearly labelled as such on each of the respective product pages. You may of course cancel for a full refund very shortly after your order is placed, if work has not started on your garment
Items which have already been dispatched cannot be cancelled.
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