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Shipping / Postage Info

Delivery Costs

Our standard delivery rates are calculated according to the weight of your parcel and the delivery address. Here are the starting prices for lighter weight parcels. Simply add items to your shopping cart to check the price of UK delivery. To view delivery costs outside the UK, register on our website and log in. You will then see the correct shipping charges according to your delivery address outside the UK.

From £3.50 UK
From £4 Rest of Europe
From £6 USA, Worldwide

Delivery Times

Our typical order processing, including footware, is same-day/ up to 7 days of receipt (unless otherwise specified on the relevant product page e.g. custom made items and fancy dress costumes). 

Destination Order Processing Times Postal Transit Times
(using Royal Mail postal services)
UK 1st or 2nd class

1 to 5 days 

(footware is ordered in from USA end of every week and dispatched every Monday)

1 to 4 days after dispatch
UK Next Day

Same day - orders must be made by 2pm

(footware is ordered in from USA end of every week and dispatched every Monday - so next day service is not available for shoes)

Next Day Delivery (Monday - Friday)
Mainland Europe

2 to 7 days

(footware is ordered in from USA end of every week and dispatched every Monday)

3 to 8 days after dispatch 
Rest of the World

2 to 7 days

(footware is ordered in from USA end of every week and dispatched every Monday)

7 to 15 days after dispatch, sometimes longer for USA due customs controls

International Express Post

We can use courier deivery upon request for an additional fee. This speeds up the delivery time considerably. 

Tracking Parcels

We can issue you with a parcel number on request. This online service will only show you that the parcel has been dispatched, and within the UK will show you when the parcel has been delivered. Further information is not available and we cannot provide further information on behalf of the postal services.

Please note that your local postal service should leave a card for you if they cannot deliver your parcel. If you do not contact the post office within 7 days to arrange re-delivery, your parcel is automatically returned to us by the post office. We can re-send your parcel but this will incur further postage costs.

Re-Delivery of Royal Mail Parcels

We've heard that sometimes no card is left for you if your parcel can't be delivered. Therefore here's some extra information for you:

  • Schedule re-delivery online: Royal Mail redelivery
  • More re-delivery information including a number to call to find out where you can collect your parcel: http://www.royalmail.com/delivery/inbound-mail/redelivery/faqs

Questions?

Should you have any questions at all about delivery please do not hesitate to contact us.