Shipping / Postage Info
Delivery Costs
Our standard delivery rates are calculated according to the weight of your parcel and the delivery address. Here are the starting prices for lighter weight parcels. Simply add items to your shopping cart to check the price of UK delivery. To view delivery costs outside the UK, register on our website and log in. You will then see the correct shipping charges according to your delivery address outside the UK.
| From £1.5 | UK |
| From £4 | Rest of Europe |
| From £6 | USA, Worldwide |
Delivery Times
Our typical order processing, including footware, is same-day/ up to 7 days of receipt (unless otherwise specified on the relevant product page e.g. custom made items and fancy dress costumes).
| Destination | Order Processing Times | Postal Transit Times (using to Royal Mail 1st class postal services) |
| UK | 2 to 7 days (most footware is ordered in from USA end of every week and dispatched every Monday) |
1 to 2 days after dispatch |
| Mainland Europe | 2 to 7 days (most footware is ordered in from USA end of every week and dispatched every Monday) |
3 to 8 days after dispatch |
| Rest of the World | 2 to 7 days (most footware is ordered in from USA end of every week and dispatched every Monday) |
7 to 15 days after dispatch, sometimes longer for USA due customs controls |
International Express Post
We can use Royal Mail 'AIRSURE' for some countries, upon request, for an additional fee. This normally speeds up the delivery time considerably. Please note that this is only available for the following countries, which can support express postal services.
European Union Zones*
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Luxembourg, Netherlands, Portugal, Republic of Ireland, Spain and Sweden
Non European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland
Rest of the World
Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA
Special Delivery Requests
We send ALL items by 'signed for' delivery. As items are signed for, we cannot follow instructions for leaving parcels with neighbours, in outside cupboards, coal bunkers, bins, sheds etc. We get a lot of these requests!
Tracking Parcels
We can issue you with a parcel number on request, and the status of your delivery can be seen here: Royal Mail Track & Trace: track.royalmail.com. This online service will only show you that the parcel has been dispatched, and within the UK will show you when the parcel has been delivered. Further information is not available and we cannot provide further information on behalf of the postal services.
Please note that your local postal service should leave a card for you if they cannot deliver your parcel. If you do not contact the post office within 7 days to arrange re-delivery, your parcel is automatically returned to us by the post office. We can re-send your parcel but this will incur further postage costs.
If you wish to call Royal Mail their number is 0845-7740740 (choose options 4 and then 3 to speak to a real person!)
Re-Delivery of Royal Mail Parcels
We've heard that sometimes no card is left for you if your parcel can't be delivered. Therefore here's some extra information for you:
- Schedule re-delivery online: Royal Mail redlivery
- More re-delivery information including a number to call to find out where you can collect your parcel: http://www.royalmail.com/delivery/inbound-mail/redelivery/faqs
Questions?
Should you have any questions at all about delivery please do not hesitate to contact us.
